Returns and refunds
Return policy for hardware
Hardware in original packaging can be returned within the return window. Opened equipment goes through a short inspection before any replacement or refund.
The return process
Three steps from request to refund
01
Submit an RMA request
Contact support to open a return authorization for your order. Include your order number and the reason for the return.
02
Inspect and replace
Unopened hardware in original packaging is eligible for a straightforward return. Opened equipment is inspected before any replacement is issued.
03
Settle your refund
Once the return is received and approved, the refund is issued to your original payment method. Reimbursement timelines depend on your payment provider.